Frequently Asked Questions
Please be aware that we have a 2 working days cancellation policy at Beauty on the Spot. If you wish to cancel or rearrange your appointment you need to let us know at least 2 working days before your appointment.
If you do not attend your appointment and you have not adhered to our 2 working days cancellation notice, a cancellation fee of £25 will be charged.
Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product. We can also offer you a gift voucher with a 6 months expiration date depending on the circumstances.
Please note that once you have started your treatment plan this must be completed within 6 months to 7 months from when you started your sessions unless you have a medical condition which prevents you from doing so. We would need your condition to be confirmed by your doctor or a medical practitioner along with a medical certificate.